On this webshop, R2 offers the following payment methods:
VISA
Mastercard
AMEX
Maestro
Bancontact
iDEAL
Sofort
Shop Pay
Apple Pay
Google Pay
Klarna
PayPal

Klarna
We offer payment by Klarna invoice for customers in the Netherlands, Belgium, Germany, Austria, Finland and France. After you have placed an order, you will receive the Klarna invoice by email. The billing of your order will be done by Klarna. If you do not pay on time, Klarna is entitled to claim a penalty. You can find the terms and conditions for payment with a Klarna invoice here:

Netherlands
Germany
Belgium
France
Austria
Finland

Yes you can. For orders with a UK delivery address, the minimum order amount is 150 GBP. Exchanging articles is not possible for UK orders, only a refund is possible. The UK charges tax and import fees on goods from the EU. More information can be found here: https://www.gov.uk/goods-sent-from-abroad/tax-and-duty

After receiving your returned parcel it takes 2-3 working days for your return to be processed in our warehouse. Did you not receive an update after that time? Contact us via webshop@r2.amsterdam and share the track & trace code of your parcel. More information about returns can be found on the page 'shipping and returns'.  

As soon as your order is shipped, you receive a confirmation email with the track and trace code. You can trace the status of your parcel with this code on the website of the courier service. More information about shipping and leadtimes can be found on the page 'shipping and returns'.

Find more about this on the page 'shipping and returns'.  

It’s possible the courier delivered your parcel to a pick-up point because you were not at home at the time of delivery. The courier should have informed you about this. The delivery location is mentioned in the status of the track & trace information on the courier’s website. Contact the courier service directly or us via webshop@r2.amsterdam if you still have questions.

You can select the desired country of destination in the check-out. Is a country not listed? Please contact us for enquiries via webshop@R2.amsterdam.

You can find the measurements of our articles on the page 'size chart'.

Please contact the shop where you bought the product, they will help you find a suitable solution.

Contact us by sending an e-mail to webshop@R2.amsterdam with a picture of the issue. We will inform you what to do next.

After signing up for the newsletter in the pop-up, the code will appear automatically in the same pop-up. You can copy this code and fill it in at the check-out, before payment.

In order to receive the discount, fill in the promo code during the check-out, before payment.