Frequently Asked Questions

Shipping, Returns and Payment

Find more about this on the page 'shipping and returns'.  

Yes you can. For orders with a UK delivery address, the minimum order amount is 135 GBP. Exchanging articles is not possible for UK orders, only a refund is possible. The UK charges tax and import fees on goods from the EU. More information can be found via this link

As soon as your order is shipped, you receive a confirmation email with the track and trace code. You can trace the status of your parcel with this code on the website of the courier service. More information about shipping and leadtimes can be found on the page 'shipping and returns'.

You can check the status of your return parcel with the track & trace code. After receiving your returned parcel in our warehouse, it takes 2-3 working days for your return to be processed. If you have questions about the status, contact us via webshop@r2.amsterdam and mention your order number.

When you used your own courier instead of the portal, please also mention the track & trace code of your parcel.

It’s possible the courier delivered your parcel to a pick-up point because you were not at home at the time of delivery. The courier should have informed you about this. The delivery location is mentioned in the status of the track & trace information on the courier’s website. Contact the courier service directly or us via webshop@r2.amsterdam if you still have questions.

On this webshop, R2 offers the following payment methods:
American Express
Apple Pay
Bancontact
Bank Transfer
GiroPay
Google Pay
iDeal
KBC/CBC
Klarna
Maestro
Mastercard
PayPal
Shop Pay
Sofort
UnionPay
VISA

Klarna
We offer payment by Klarna invoice for customers in the Netherlands, Belgium, Germany, Austria, Finland and France. You must be at least 18+ to use Buy Now Pay Later services. After you have placed an order, you will receive the Klarna invoice by email. The billing of your order will be done by Klarna. If you do not pay on time, Klarna is entitled to claim a penalty. You can find the terms and conditions for payment with a Klarna invoice here:

Netherlands
Germany
Belgium
France
Austria
Finland

You can select the desired country of destination in the check-out. Is a country not listed? Please contact us for enquiries via webshop@r2.amsterdam.

Products

You can find the measurements of each article on the article page, under the button 'Size chart'.

Please contact the shop where you bought the product, they will help you find a suitable solution.

Contact us by sending an e-mail to webshop@R2.amsterdam with a picture of the issue. We will inform you what to do next.

Retail and Stores

Send an email to our B2B department via sales@R2.amsterdam and we will get back to you asap.

Double check you are trying to login on the correct page: b2b.r2.amsterdam/en/login
Still can't login or forgot your password? Send an email to sales@R2.amsterdam.

Please send an email to sales@r2.amsterdam or call +31 (0)346-281976

Promo Codes

After signing up for the newsletter in the pop-up, the code will appear automatically in the same pop-up. You can copy this code and fill it in at the check-out, before payment.

In order to receive the discount, fill in the promo code during the check-out, before payment.